سياسة الاستبدال والإسترجاع

Return policy for tapes You can return tapes within 3 days from the date of receipt in the following cases:* Received the wrong product* Found any shortage or discrepancies not clarified at the time of receipt* There is any defect or malfunction in the tape Return policy for devices You can return devices within 3 days from the date of receipt in the following cases:* Received the wrong product* Found any shortage or discrepancies not clarified at the time of receipt* There is any defect or malfunction in the product Return method: Customers can request a return by contacting us via WhatsApp at the store's dedicated number: 0558563062, or through our social media accounts on Instagram and TikTok. Return policies will be sent to the customer after contact. The customer must print the policy and present it with the product to the nearest branch of the shipping company (Aramex or Smsa). Refunds will be processed after receiving and verifying the product in the warehouse, and if the product is in good condition upon return, the product will be shipped back to the customer, and the customer bears the full shipping cost. Exchange policy: There is no direct way to exchange products. Customers can initiate a return process and then request an alternative product after the return process has been processed. Returns due to customer misuse of the product will not be accepted.